Switching is easy, here's how:
Bring your Apple® or Android® phone to your local Boost Mobile® retailer and they'll check to make sure it will work on our network
Buy a SIM kit in store
Pick one of our unlimited plans
Your Boost Mobile retailer will complete your activation
What happens to my AppleCare if I bring over my phone?
What should I do if I have a hardware problem with my phone?
If you have an AppleCare agreement, please refer to the terms and conditions of your agreement. Visiting an Apple Store may be best to help you troubleshoot your issue under your AppleCare agreement.
For all other phones, please refer to your manufacturer’s warranty terms and conditions.
Can I buy a used phone and bring it to Boost Mobile?
Can I bring a Virgin phone and activate it on Boost Mobile service?
Why isn’t my phone eligible?
Unlocking your phone will not necessarily make it interoperable with Boost Mobile service.
A device designed for one network is not compatible with another network merely by unlocking it as there are other checks that would block it from eligibility (such as if the device was previously reported lost or stolen).
Due to this limitation, some devices aren't eligible.
Should I factory reset my phone before activating it with Boost Mobile?
It is strongly recommended that your phone be factory reset prior to completing the activation and provisioning with the Boost Mobile network. This ensures that all previous wireless carrier network settings are completely removed.
Will all my phone features and services work when I bring my phone?
Features and network experience may vary based on original device carrier.
Not all services may work including International Roaming, Mobile Hotspot, MMS (multi-media text messages), some browsers, or eCare (native account management applications).
For Apple devices domestic roaming may not be available.
What is domestic unlocking? Will my phone need to be unlocked and will it affect my network settings?
Your old carrier will have to domestically unlock your phone before you can bring it to Boost Mobile.
A domestic SIM unlock allows you to insert the universal SIM card into your device and attempt to activate it on the Sprint network. Unlocking your device will not necessarily make it interoperable with the Sprint network. In other words, a device designed for one network is not compatible with another network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device but not all (e.g. an unlocked device may support voice services but data services may not work or may be limited when activated on the Sprint network). Visit a Boost Mobile store to check your device's compatibility.
Why do you need my phone’s IMEI number?
The International Mobile Equipment Identity (IMEI) number is a 15-digit serial number that identifies your wireless phone. It is important to have the correct IMEI number for your phone registered with Boost Mobile to ensure that your device can be activated on our network.
What plans are available when I bring my own phone?
How much are SIM Kits and is there a reactivation fee?
There is no reactivation fee.
Where can I get a SIM card and activate my phone?
Our Customer Care agents will not be able to sell you a SIM kit or activate the device at this time. Also, SIM cards are not available at boosmobile.com yet.
How do I know what type of SIM card to use?
To buy a SIM card kit, visit a Boost Mobile store and they will install and activate your phone.
What is a SIM Card?
How do I know if my phone is eligible?
- iPhone 7 (Verizon Only)
- iPhone 7 Plus (Verizon Only)
- iPhone SE (Verizon Only)
- iPhone 6s
- iPhone 6s Plus
- iPhone 6
- iPhone 5s (Verizon Only)
- iPhone 5c (Verizon Only)
- Samsung Galaxy S7 Special Edition
- Samsung Galaxy S7 Edge Special Edition
- iPhone 5c - A1532, A1529, A1507, A1456
- iPhone 5s - A1533, A1530, A1457, A1453
- iPhone 6 - A1549, A1586
- iPhone 6 Plus - A1522, A1524
- iPhone 6s - A1633, A1688, A1700
- iPhone 6s Plus - A1634, A1687, A1699
- iPhone SE - A1662, A1723
- iPhone 7 - A1660, A1778, A1779, A1780
- iPhone 7 Plus - A1661, A1784, A1785, A1786